24 | CRM Technology Ecosystems with Jeffrey Wat
Update: 2023-11-28
Description
Your Donor Management System is just part of your technology ecosystem. Considering the many official and unofficial downstream and bolt-on solutions, managing your CRM, or changing your CRM, requires planning and many conversations. Listen as Jeffrey Wat dicusses technology ecosystems and technical debt.
00:00 Jeffrey Wat
03:03 CRM Systems and Planning Changes
05:35 Technology Ecosystems
13:26 Navigating Changes
20:03 How to Manage Bolt-on Solutions
27:01 Guardrails for Downstream Solutions
29:48 What is Tech Debt?
32:12 You Are Important To Your Operation
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